Return Policy

At NovaGear.co.in, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, we offer a straightforward return policy. Please read the details below:

1. Eligibility for Returns

• Products must be returned within 7 days of receiving the order.
• Items should be unused, unwashed, and in their original packaging with all tags intact.
• Certain products such as personal care items, cosmetics, and perishable goods may not be eligible for returns for hygiene and safety reasons.

2. Process for Returns

• To initiate a return, please contact our customer support team at 8118024677 or email support@novagear.co.in with your order details and reason for return.
• Once approved, we will provide instructions for returning the item.

3. Return Shipping

• The customer is responsible for shipping the product back to us unless the return is due to a defect or error on our part.
• Ensure that the product is securely packaged to avoid damage during transit.

4. Refund Policy

• Refunds will be processed after we receive and inspect the returned item.
• Refunds will be credited to your original payment method within 7-10 business days after approval.
• Shipping charges are non-refundable unless the return is due to an error on our part.

5. Exchanges

• If you wish to exchange a product, contact us to check the availability of the desired item. Exchanges are subject to the same eligibility criteria as returns.

6. Non-Returnable Items
The following items are non-returnable:

• Gift cards.
• Items marked as "Final Sale" or "Non-Returnable" on the product page.
• Damaged or used products not in their original condition.

7. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, notify us within 48 hours of delivery.
• We will arrange for a replacement or issue a full refund, including shipping charges, as applicable.

8. Contact Us
For any questions or assistance regarding returns, please contact:
Phone: 8118024677
Email: support@novagear.co.in

We are committed to ensuring a hassle-free shopping experience. Thank you for choosing NovaGear.co.in!